Returns and Complaints

You can return products purchased from us within 14 days of receiving your package. To do this, you can log in to your account and use the quick return option.

 

Select products for return

Return all or selected products from your order list. You have 14 days to return.

Provide shipping details

Check the data "pulled" from your order and complete the missing information: including shipping method, package type, and shipping date.

Pack and ship the package

Pack the return in the same or a different package. Hand over the package to a courier, take it to a parcel locker, or a drop-off point. The products will be returned to the store.

 

You can also send the return to the address below.


Send the returned item to the parcel locker:


WAW402M / Wspólna 42 / next to K&M store
email: shop@vntg.studio
tel. 507 132 568

Remember to include the receipt and a declaration of withdrawal from the contract in the package. You can download the declaration here: Withdrawal Form. If you use a different form, be sure to provide your account number and clearly fill in your first and last name. This will speed up the refund. You can send the declaration of withdrawal from the purchase contract by email to: {shop@vntg.studio}. The 14-day return period is determined by the date the email with the sent declaration is sent or the date the return package is shipped. The returned goods must be complete (with tags) and must not show any signs of use. If you return a product to us that does not meet these requirements, we will be forced to send it back to you at your expense.

 

We transfer money for returned goods no later than 14 days from the date of receipt of the package. The form of refund depends on the payment method chosen when placing the order. If the order was paid by instant transfer, we will make the refund in the same way. In the case of a partial return of an order, shipping costs will not be refunded.

The cost of returning goods to the Store is borne by the Customer. If the order was paid for but not collected, we will refund the value of the order minus the cost of return shipping.


Complaints

 

If a product you purchased turns out to be faulty, damaged, or not as ordered, we will be happy to help you resolve the issue. Below is the complaint procedure:

 

  1. Contact us using one of the available contact methods (contact form, e-mail, hotline).
    Hotline (Monday to Friday, 11:00 AM - 7:00 PM): {507 132 568}

E-mail: {shop@vntg.studio}

  1. Describe the problem you encountered in detail and include all relevant information and documents, such as your order number, receipt, or invoice.
  2. We will respond to your report as soon as possible and provide further instructions regarding the complaint.
  3. If the complaint is accepted, we will endeavor to resolve the issue in the most favorable way for you. This may include exchanging the product for a new one, repairing it, refunding your money, or another form of compensation.

 

Complaint address:

vntg,studio™ vintage shop

ul:Tamka 33, 00-355 Warszawa

 

The detailed terms and conditions for returns and complaints can be found here. If you have questions about returns or complaints, please contact our customer service team: {shop@vntg.studio}. We are here to help you and ensure you have the best shopping experience.